Accommodations for Test Takers with Disabilities or Health-related Needs
ETS is committed to serving test takers with disabilities or health-related needs by providing services and accommodations that are reasonable and appropriate, given the purpose of the test. Testing accommodations are available for test takers with disabilities or health-related needs who meet ETS requirements.
How should I complete my request?
Download and print the ParaPro Assessment Information Bulletin to learn how to request accommodations. Information in the Bulletin includes:
- commonly requested accommodations
- step-by-step instructions for requesting accommodations
- disability documentation policies
- the testing accommodations request form
- the registration form for testing accommodations (PDF)
- code lists
When should I submit my request?
You must submit your request and have your accommodations approved by ETS Disability Services before you can schedule your test.
Submit your request as early as possible, especially if you’re requesting an alternate test format. Documentation review takes approximately 2 to 4 weeks once your request and complete paperwork have been received. If you have to submit additional documentation, it can be another 2 to 4 weeks from the time the new documentation is received until the review is complete.
How should I submit my request?
Make sure to submit all completed documents with your request. You can submit your request by email or by mail or courier service.
By email
Scan your completed documents, attach them to your email message, and send everything to disability.reg@ets.org.
If you email your documents, do not include credit card information on the registration form. Once your application has been received, you’ll receive an email with instructions regarding payment.
By mail or courier service
Send all completed forms and documentation to:
| Mail: | ETS Disability Services; P.O. Box 6054; Princeton, NJ 08541-6054 USA |
|---|---|
| Courier Service: | ETS Disability Services; 660 Rosedale Road; Princeton, NJ 08541 USA |
What if I need to reregister?
If you’ve previously registered and your request for accommodations has been approved by ETS, you can request the same testing accommodation for subsequent test dates.
- To reregister at a Prometric® test center: Contact Prometric directly and provide a copy of your valid approval letter to the test center administrator at least 7 business days before your anticipated test date.
- To reregister for a remote exam: Follow the registration instructions provided in your approval letter.
If your approval letter has expired, follow the procedures outlined above to submit a new request.
Contact ETS Disability Services
If after reviewing the above information, you have questions, please contact ETS Disability Services:
| Hours: | Monday–Friday, 8:30 a.m.–5 p.m. U.S. Eastern Time |
|---|---|
| Phone: | 1-609-771-7780 |
| Toll-free Phone: | 1-866-387-8602 for test takers in the United States, U.S. Territories (includes American Samoa, Guam, Puerto Rico and U.S. Virgin Islands) and Canada |
| TTY: | 1-609-771-7714 |
| Fax: | 1-609-771-7165 |
| Email: | For inquiries: stassd@ets.org For sending forms and documents: disability.reg@ets.org |
| Mail: | ETS Disability Services; P.O. Box 6054; Princeton, NJ 08541-6054 USA |