Contacts for TOEFL^® Test Takers

Use the information on this page to contact us for help with the TOEFL iBT^® or the TOEFL^® Essentials™ tests. For assistance with TOEFL^® TestReady™, refer to the TOEFL Program Contact Information page for details.

Chat with Anita

Get answers to some of our test takers' most frequently asked questions about registration, score reporting and more from Anita, the ETS chatbot, accessible from the bottom right corner of your screen.

Still need help?

Before contacting us, please have the following information available for phone calls or written correspondence:

name
address (include country)
date of birth
daytime telephone number (U.S. residents)
email address
test date
registration number (if you have one)

Disclosing Personal Test-taker Information

ETS Customer Service Representatives can give out personal information only to the test taker, as required by privacy laws. If you're not the test taker, our representatives can only help you with general information, such as score report mailing dates, yes or no answers to general questions, and payment processing for outstanding balances.

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Select your location below. If your country or location isn’t listed, select “All other countries”.

Contacts for TOEFL® Test Takers

Chat with Anita

Still need help?

Find your country contact information

Contacts for TOEFL^® Test Takers